Responsible Gambling at Level Up Casino Australia

Casino games are entertainment. They work best when you play within limits you are comfortable with, for time periods that fit your day, and without any pressure to recover losses or chase outcomes. Level Up Casino provides a full set of tools designed to help Australian players stay in control of their gambling at every stage, from setting deposit limits before the first spin to requesting a permanent account closure if needed.

This page explains every responsible gambling feature available on the platform, how to access each one, and where to find free, confidential support if gambling is causing problems for you or someone you know.

All responsible gambling tools are available directly from the Limits section of your account dashboard. No contact with support is required to activate them, and changes that tighten your limits (for example, reducing a deposit limit) take effect immediately. Changes that relax limits are subject to a waiting period to ensure the decision is considered rather than reactive.

Problem gambling often develops gradually. Recognising the early signs makes it much easier to take action before the impact becomes serious. The following are common indicators that gambling has moved beyond entertainment:

• Chasing losses: increasing bets or depositing more to recover money that has been lost.
• Gambling with money intended for other things: using funds set aside for bills, rent, food, or savings.
• Difficulty stopping: finding it hard to walk away at a planned time or spend limit.
• Borrowing money to gamble: taking loans, using credit cards, or asking friends or family for funds specifically for gambling.
• Hiding gambling activity: being secretive about how much time or money is spent, or lying about it to others.
• Neglecting other areas of life: gambling taking priority over work, family, social commitments, or sleep.
• Gambling to escape: using gambling as a way to avoid stress, anxiety, or difficult feelings rather than for entertainment.

If any of these patterns sound familiar, the tools in your account settings are a good first step. Setting a deposit limit or taking a cooling-off period can interrupt the cycle and create space to reassess. Speaking with a professional is always an option, and the services below are free, confidential, and available any time.

Independent support is available to anyone in Australia who is concerned about their gambling or someone else's. All services below are free and confidential.

Gambling Help Online is the primary service for Australian players. It is funded by state and territory governments and provides free telephone counselling, live chat, and an online self-help program available at any hour. There is no registration required to use the chat service, and calls to 1800 858 858 are free from Australian landlines and most mobile plans.

If someone close to you is affected by another person's gambling, these services support family members and friends as well as the person gambling directly.

Level Up Casino is strictly for players aged 18 and over. Age verification is part of the registration process, and identity documents confirming date of birth are required before any withdrawal is processed. Accounts found to belong to players under 18 are closed immediately and any funds are returned according to applicable policy.

If you share a device with younger family members, we recommend using password protection on your account and logging out fully after every session. Parental control software can also be used to restrict access to gambling websites across all browsers on a shared device. Services such as Gamban and BetBlocker are free tools that block access to gambling sites and can be installed on phones, tablets, and computers.

All responsible gambling tools are in one place. Log in to your account, navigate to the Limits section in your account dashboard, and choose the type of limit you want to apply. Select the period (daily, weekly, or monthly for deposit and loss limits) and enter the amount or duration. Confirm your selection and the limit is applied immediately.

For self-exclusion, go to the same section and select the Self-Exclusion option. Choose your exclusion period, confirm, and access to your account is blocked straight away. You will receive a confirmation email. During the exclusion period, promotional emails from Level Up Casino are suspended automatically.

If you need help setting any limit or want to discuss your options, the 24/7 live chat support team can walk you through the process. You can also contact the team by email at [email protected]. There is no judgement in reaching out, and the team is there to help.